Change Provider

ePACES users are identified with a NPI/Provider ID. Each NPI/Provider ID is associated with an ETIN. Depending upon the model used during setup, the ETIN may have a one-to-one relationship with the NPI/Provider ID or there may be multiple NPI/Provider IDs assigned to the ETIN. Each user may have Access Privileges to one, all, or a combination of the Provider Numbers under the ETIN.

If your user has Access Privileges to multiple NPI/Provider IDs, you will see a Change Provider drop down at the top of each page within the ePACES application. This value will default to the provider name followed by the NPI (if application set to show NPI) its sorted by Name in alphabetically order, however, you may select a different Provider Name from the list by clicking on their name. Then, click on the "Go" button to refresh the screen to the NPI/Provider ID you selected.

Conversely, if your user has Access Privileges to just a single NPI/Provider ID, you will not see a Change Provider drop down as there is no other Provider Name to change to.

In any case, be sure the Provider Name and ID (National Provider ID or MMIS ID) displayed above the menu on the left-hand side of the page is correct for the transactions which you are performing.  In the case where payment should be made to the Group rather than the Member, enter the claim for the Member and include the Group ID on the claim as the Group Provider Number located on the Claim Information page.