Delete Existing Claim

If a claim must be deleted from the system,  it may have been entered in error or duplicated, you may do so with the click of a button. However, be cautious when deleting a claim as there is no way to undo the deletion or retrieve the information. Once you confirm the deletion, the data is gone.

Clicking Delete Claim while entering or editing the claim will prompt you for confirmation of the deletion. If you click Yes, then the data will be removed from the ePACES system. If you click No, the claim will remain unaffected and you will be returned to the claim.

Depending on the status of the claim, the deletion process differs slightly.

• DRAFT: Throughout both the Claim Entry process and the editing of a "Draft" claim, the Delete Claim button is available to you. Clicking this button will prompt for confirmation of the deletion, which if confirmed, will remove the claim information from the ePACES system.

• ERRORS: When editing a claim that has a status of "Errors", the Delete Claim button is available to you. Clicking this button will prompt for confirmation of the deletion, which if confirmed, will remove the claim information from the ePACES system.

• COMPLETE: When editing a claim that has a status of "Complete", the Delete Claim button is available to you. Clicking this button will prompt for confirmation of the deletion, which if confirmed, will remove the claim information from the ePACES system.

• BATCHED: A "Batched" claim MAY NOT be deleted. In order to delete a claim that has been batched, you must find the batch containing the claim and delete the batch, which will reset all the status of all the claims in that batch to Complete. Then you may delete the claim as it is now in "Complete" status. Once you have deleted the claim, you may re-batch the claims.

• SENT: A claim that has already been sent for processing and therefore has a status of "Sent" may not be deleted. It may, however be voided. If a sent claim must be voided, clicking the Void Claim button will generate a new claim with a Claim Submission Reason of "Void". A Void claim requires the Claim Original Reference Number to be populated indicating to the payer that the claim is not new but the previously received claim is void and should not be processed. These new claims will go through the standard validation, batching, and submittal process to be sent to the Payer.

• REPLACED: Once a Replacement claim has been generated to replace a Sent claim, see Editing a Sent Claim for more details, the Sent claim will then have a status of "Replaced". A "Replaced" claim may not be deleted, it may only be viewed.

• VOIDED: Once a Void claim has been generated to replace a Sent claim, the Sent claim will then have a status of "Voided". A "Voided" claim may not be deleted, it may only be viewed.