Provider Relations

eMedNY's Provider Relations offers assistance with questions related to utilizing ePACES. Inquiry Representatives are available Monday through Friday (9:00 AM to 5:00 PM) for questions related to 837 transactions at the following numbers:

For 837 Institutional claims:
Institutional Services (800) 522-1892 or (518) 447-9810

For 837 Dental claims:
Practitioner Services (800) 522-5518 or (518) 447-9860

For 837 Professional claims, depending on provider type:
Institutional Services (800) 522-1892 or (518) 447-9810
Practitioner Services (800) 522-5518 or (518) 447-9860
Professional Services (800) 522-5535 or (518) 447-9830

Questions about ePACES Eligibility Verification transactions should be directed to eMedNY Provider Services. Monday through Friday (8:30 AM to 10:00 PM) and weekends and holidays (8:30 AM to 5:30 PM) at (800) 343-9000.