Inactivate User

Inactivating a user will prevent that user from logging into the ePACES application. In addition, all transactions associated with the inactivated user will be purged from the system 120 days following the inactivation, including claims that may have not been batched and submitted by that time.

To inactivate a user completely in all associated Provider IDs:

1. Follow the steps outlined in the User Search pages to find the User to be modified and click the hyperlinked name,

2. on the resulting page, confirm the first name, last name and user id are those of the desired user,

3. click the Inactivate User link,

   • NOTE: Primary Administrator accounts may not be inactivated and therefore will not have an Inactivate User link.

4. confirm the inactivation.