SA Cancel

You may need to cancel a Service Authorization Request once it has been sent for a variety of reasons. This process however is quite simple.

1. Click on SA Responses on the left-hand menu to display the SA Activity Worklist.

2. Use the Search Criteria to find the SA Request you wish to cancel.

3. Click the Cancel button in the far right column.

   • NOTE: SA Cancel requests will not have a Cancel button, as you are not able to Cancel a Cancel Request.

4. Confirm the cancellation request.  

5. You will notice a new request has been added to the list. This new request is the Cancel Request you submitted by clicking the Cancel button, and is similar to the original SA Request with the exception of the Date Sent and no Cancel button.

6. Once a response has been received from NY Medicaid, both the UT and PC Response values will remain blank, the Status will be updated from Sent to Received, and the Client ID will become a hyperlink which may be clicked to view the Response.