View Claim - Batched, Sent, Replaced, or Voided

The first step in viewing a Batched, Sent, Replaced, or Voided claim is Finding the Claim. Once you have found the claim and clicked on the Patient Control # hyperlink, you will see pages which are very similar to those used to Enter a New Claim. The basic difference is the fact that all the tabs are view-only, meaning no changes can be made. You are able to navigate through the tabs in the same manner as during the entry process with very few differences.

Differences between the Claim Entry view and the View/Edit views:

Depending on the status of the claim, there are various actions which may be taken.

• DRAFT: A claim in Draft status may be edited or deleted and therefore will never be opened in View Only mode. See Edit Existing Claim for details.

• ERRORS: A claim in Error status may be edited or deleted and therefore will never be opened in View Only mode. See Edit Existing Claim for details.

• COMPLETE: A claim in Complete status may be edited or deleted and therefore will never be opened in View Only mode. See Edit Existing Claim for details.

• BATCHED: A Batched claim MAY NOT be edited and MAY NOT be deleted and therefore will always be opened in View Only mode.

• SENT: A claim that has already been sent for processing and therefore has a status of Sent may be replaced or voided however will be opened in View Only mode. See Edit Existing Claim or Delete Existing Claim for more information.

• REPLACED: A Replaced claim may not be edited or deleted and therefore will always be opened in View Only mode.

• VOIDED: A Voided claim may not be edited or deleted and therefore will always be opened in View Only mode.