Add New User

Before a System Administrator adds a new user to the system, it is important to review the list of existing users and User IDs to verify that the individual actually needs to be added. Review the list of users associated with your TSN/ETIN. If the user in question is not found, continue through the process of Adding a New User; otherwise, the user privileges may simply need to be edited.

Select the Add/Edit User link from the System Administrator's User Admin menu.

Click the Add New User button to begin the process.

Step 1:

The first step in adding a new user to the system is to enter the user's complete first and last names along with their complete email address. This information will be used to automatically determine the ID for the user. Any special characters in the first or last name will be ignored when creating the User ID. Clicking Next will bring you to Step 2.

Step 2:

Once you have entered the user's name and email, it is important to determine if the user should have administrative rights to all the providers associated with the TSN/ETIN. Administrative rights allow the user to add and maintain users, in addition to having access to all the standard ePACES functionality.

Clicking Yes will automatically set the Access Privileges for the user to be Secondary Administrator in all Providers, and therefore will skip Step 3 and go right to the Confirmation page. Please make note of the password displayed at this time. Otherwise, clicking No will bring you to Step 3 where you can manually set the Access Groups and Privileges for each provider.

NOTE: Users associated with a MEVS Only TSN/ETIN will not have permission to access any claim related pages regardless of their Access Group or privileges. Contact Provider Relations to obtain a permanent TSN/ETIN if your organization wishes to process claims via ePACES.

Step 3:

Answering No in Step 2 means that this user is either a Supervisor or a General User. Users are defaulted to be General Users upon set up with no access privileges for each provider. Therefore, each provider listed must be edited by clicking on the Add/Edit Access Privileges icon to set the Access Group and/or Privileges. The providers available are determined based upon the TSN/ETIN under which the Administrator is logged in.

Clicking the Add/Edit Access Privileges icon will display a table where you can mark if the user should be a Supervisor or a General User. Note: A Supervisor has Full Access to all areas of ePACES other than User Administration, whereas a General User may have Full Access to some areas and No Access to others. If a User has No Access to a specific group of functionality, those associated menu options will not be available to them in the ePACES application.

NOTE: Users associated with a MEVS Only TSN/ETIN will not have permission to access any claim related pages regardless of their Access Group or privileges. Contact Provider Relations to obtain a permanent TSN/ETIN if your organization wishes to process claims via ePACES.

Click Submit to return to the listing of Providers for the User you are adding. You may then continue editing the Access Privileges for any additional Providers. Once all Access Groups and Privileges have been defined, click Finish which will display the Confirmation page and complete the process.

Confirmation

The final step in the process of adding a new user is the Confirmation Page. Clicking Back to Add/Edit Users will return you to the main User Maintenance page where you may either edit an existing user or add another.