Unlock User Account

The System Administrator has the ability to unlock a user account in the case where they have attempted to login multiple times unsuccessfully. This may often be combined with changing the user's password.

To unlock a user's account:

• Find the name of the User to be modified and click the hyperlinked name. NOTE: An inactivated User ID will not be displayed as a hyperlink.

• on the resulting page, confirm the first name, last name and user id are those of the desired user,

• click the Unlock User link,

• confirm the unlocking of the account.

• Once the user account has been successfully unlocked, the confirmation message 'This user has been unlocked' will appear.